Category: Where in the World is Santa Claus?

Besides the new name, version 1.2 of Where in the World is Santa Claus? has some privacy improvements as well.  You may be surprised that privacy would be a concern for a simple kid’s app like this.  The app does not ask for your name, phone number, address, or any other personal information.  But to function properly, the app does need one important piece of information: your location.

Location: The Old Approach

The app needs your location to find the direction to Santa Claus from… well, your location.  Until version 1.2, the app asked your iPhone to determine your location — only a rough location, within a few kilometers.  And the app would only get your location if you approved.  Once approved, the app never stored, transmitted, or otherwise used your location beyond pointing you towards Santa Claus at that moment.

But on careful reading of the latest child privacy regulations such as COPPA, it seemed that your location was now protected and could only be obtained in certain cases.  Even though the app was probably fine in version 1.1, we temporarily pulled the app from sale until we could make sure it complied with the privacy regulations.  Getting the proper parental permission was going to be impractical (at least for a $0.99 app) so we had to solve this conundrum:

How could the app get your location without getting your location?

The New Way

The app is back in the App Store with these changes for version 1.2:

1. The app no longer asks your iPhone for your actual location, not even a rough a location.
2. The app asks you to type in a very general location such as your city, state, postal code, or country.
3. If you do not want to provide any location information at all, the app uses a default location in downtown Austin, Texas.
4. The app also has new safeguards in place to prevent children from accessing the info screen, which contains links to the web.

Now the app requires a little more setup since it cannot detect your location automatically.  And the distance and direction data is not going to be as accurate as before.  But we think the app is still fun for young kids to use, and they will hopefully not notice any difference once your location is set.  Versions prior to 1.2 are no longer available for download.

Santa Snoop has a new name: Where in the World is Santa Claus?

Where in the World is Santa Claus?

Although the name “Santa Snoop” is catchy, it may have a slightly creepy or ominous intonation.  The idea of the app is not really to spy on poor Santa.  The idea is just to see where the good man is in relation to you, and to hopefully catch a hint of how he is preparing for the holidays.

Concern over the name “Santa Snoop” first came up with a negative review on iTunes by someone who then gave five stars to a sniper game rated for people 17 and older.  Santa Snoop is a cute Santa app for little kids. Somehow I was missing the target audience!  Also, there is apparently a “rap battle” between Snoop Dogg and Santa Claus which tops any web search for Santa Snoop.  It’s best to avoid getting crowded out by the prolific talents of Mr. Dogg.

So there it is.  Say hello to Where in the World is Santa Claus?

Below are the results of my little experiment in advertising an inexpensive Christmas app with Google AdWords.  Advertising ended up costing $1.90 for each $0.50 it produced.  Basically, I was losing $1.40 for each advertised click.  As my dad said with a wink, “Let me tell you about basic business strategy…”  Still, this post is not a slam on AdWords, just some observations on why it did not work in my case.

Starting Out

After a hard push, my first app, Santa Snoop (since renamed), made it to the App Store a few weeks before Christmas 2012.  I didn’t really expect the app to sell itself.  Indeed, without any marketing, it was selling only one or two copies a day.  Countless efforts to get coverage from app review blogs would eventually yield one result, and I was pleased to get that.  The blog post resulted in about 5-10 new apps sold.

So I was trying to figure out how to get the word out about Santa Snoop.  In particular, why don’t you normally see ads for $0.99 apps?  That’s when Google, as if on cue, sent me a promo code to try out AdWords, their pay-per-click advertising service.  The deal was good enough that I decided to give it a shot.  (The deal did not affect the advertising rates — cost per click — reported below.)

Results and “Basic Business Strategy”

In the end, AdWords did indeed provide lots of clicks for Santa Snoop.  The catch — and it’s a big one — was that those clicks ended up costing more than what I was making back in sales.  Here is roughly how it broke down…

Conclusions

• If you ever wondered why you don’t normally see ads for $0.99 apps, now you know. 🙂
• Advertising might work for higher-priced apps, such as $2.99 and up, but even that could be a stretch.
• AdWords could only get people as far as the App Store page.  From there, only 10% made the purchase.  Advertising could just work if 50% or more visitors purchased the app once they were in the right place, but that is probably unrealistic.

In my case, the numbers did not “ad” up.  But $0.19 does seem like a reasonable price to find someone on a compatible iPhone and get them to my App Store page.  It was worth a try, at least with the promo deal from Google.  Even though sales were slow, AdWords did get over 1000 people from around the world to actually look at my app, which blew away everything else for getting people to the App Store page.  Still, came at an unsustainable cost in my case.

Where in the World is Santa Claus?

Just for the fun of it, I thought I would post some sales figures for my first app, Santa Snoop (since renamed to Where in the World is Santa Claus?).  With Christmas behind us and sales unlikely to move during those non-December months, it seems like a good time to reflect.

Usually you see sales figures published for inspiring success stories like this or this.  But this post promises something different!  This is the other side of the coin.  Here are some fun (or not so fun) facts about Santa Snoop for 2012…

The Basics

• Santa Snoop sold 110 copies in 2012.
• That covers the cost of the icon.  Hey, at least it’s a good icon!
• There was a modest advertising campaign for the app.

Geography

• Half of the sales were in the United States.
• The other half was mainly in the United Kingdom, Australia, and Canada.
• The app saw a trickle of sales in non-English-speaking countries, namely France, Spain, and Germany, all of which had localized App Store pages and in-app content, but no marketing.
• The app also sold a little bit in Netherlands, Taiwan, and Uruguay, none of which had localized App Store pages or any marketing to speak of.

Timing

• Almost half of the sales were on Christmas Eve, with the rest being spread fairly evenly over December, including a few on or after Christmas.
• Any other “spikes” were due to marketing experiments or blog posts.

Why Didn’t It Sell?

In the end, Santa Snoop probably did not sell well for at least a few reasons

• It does not fit into a category.  It is for kids, but it is not a game or a story.  So what is it?
• Young kids like the app, but young kids don’t buy apps.  Parents buy apps.  When I explain the app to a parent, they often seem underwhelmed, as if to wonder what else the app does.  When I put it in the hands of a kid, they tend to get excited and amazed.  What matters for sales, anyways, is what parents think when they see it in the App Store.
• It is primarily an audial experience.  It is not primarily a visual experience.  The screenshots on the App Store do not sell the main feature, which is listening to Santa over a fuzzy radio connection to the North Pole.  This does not come across on the screenshots.
• It’s other main feature is tactile.  This is an augmented reality app which provides a special view of the world based on how you move the phone around.   That also does not come across in the App Store.
• It does not have a lot of features.  The app is very simple.  Underneath, the app is actually pretty complex.  It uses almost every sensor on the iPhone plus some interesting linear algebra and animation software.  But (by design) the app seems simple, probably too simple.  What does it do again?
• It did not work on all Apple devices.  It only ran on the later iPhones, and also on some iPads (as an iPhone app).  It did not work on any iPod Touches.  This is all mostly for lack of a compass on those unsupported devices.
• It is not particularly useful. It does not solve a problem, and it is not educational. Nobody is really looking for this app.

Thoughts

Even though sales were soft, it was still quite exciting to know that the app made some kids really happy.  My own kids’ giggling and excitement over the app was thrilling.  And hearing about other kids was amazing too.  Also, it was kind of neat to reach out (if only in a limited way) to distant, exotic lands like Taiwan and Uruguay.  And I learned a lot about developing and marketing iOS apps, both of which were areas of great mystery to me before.

Santa Snoop developed from the core of a previous augmented reality app that got too big and complex to finish any time soon (say, this decade) on my limited time budget.  So I am also glad that other AR app saw the light of day, at least in a scaled-down form.

Moving On

Now its time to get back to my next app, which was in development when I started Santa Snoop.  This next one just happens to be useful for parents, feature-rich, should run on pretty much any iOS device, and should look good in the App Store.  More on that in the next few months…